Return & Refund Policy
At Adwiz Media Ecommerce Store, customer satisfaction is important to us. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns
You may request a return if:
- The product received is damaged, defective, or incorrect.
- The return request is initiated within 7 days of delivery.
- The product is unused, in original packaging, and with all tags intact.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products caused by customer misuse.
- Customized or personalized items.
- Products marked as non-returnable on the website.
3. Return Process
To initiate a return:
- Contact our support team through the website.
- Share your order number and reason for return.
- Our team will verify the request and provide return instructions.
4. Refund Process
- Once the returned product is received and inspected, refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchange Policy
We may offer replacement or exchange depending on product availability.
6. Cancellation Policy
- Orders can only be cancelled before shipment.
- Once shipped, orders cannot be cancelled and will fall under the return policy.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your payment provider or bank.
- If the issue persists, contact our support team.
8. Contact Us
For return or refund related queries, please contact us through:
Website: Adwiz Media Ecommerce Store